Frequently Asked Question

Yes, our secure customer portal provides 24 hour access to a range of information from invoices, documents, contracts to the progress of maintenance works and inspection reports. Our policy is to keep our customers informed with transparent data.

If your viewings are accompanied, the agent will have access to keys and can show your property around without the owner present.
Feedback is given to you after every viewing, and can be accessed 24 hours via our customer login portal. We frequently review the market response and look to present the property in the best way to optimise the sale or rent.
There are many factors to consider in order to get an accurate valuation of your home. Some to mention are; location, style, size, together with the condition and any developments and that may have been carried. With thorough market research, we will take all this into account when providing you with a valuation.
Although buyers may expect you to remove the property from the market while they arrange for the mortgage and survey, it may be prudent to consider whether you wish to remove the property if for example the buyer is a part of a chain, where the buyer is dependant of other sales to complete. An open communication with the buyer is usually the best policy so the buyer know your intentions.